UX, AI & Product Consulting

A simple Philosophy

User Experience Solutions believes that delivering a great "UX" must:

1. Demonstrate a high commitment to UX Maturity by identifying human needs in a given product space.

2. Follow a professional processes to address those needs with highly functional and aesthetically pleasing solutions.

3. Deploy a qualified UX + Product team to research, propose, and test several ideas before* building any solutions. When finalized design artifacts are passed over for development, the UX/Product teams should remain involved in an advisory role and to help with testing to ensure the intended Interaction Design and User Experiences are achieved.

   *No significant development effort should take place until it is proven that current processes (not just design) can be greatly improved.

UX Solutions and Consulting can help guide your organization in executing this approach using best-practice methodologies that produce optimal user experiences for your most important audiences. Please contact us for a password to see work samples in these areas of specialization where we can help your organization (→):

UX Research

Request a password to see examples of In-depth studies to understand user needs and behaviors.

Request a password to see examples of interactive models that help visualize interactions effectively.

Usability Testing

Request a password to see examples of how I evaluating designs through user feedback & metrics.

Information Architecture

Request a password to see how I structure user flows and content for intuitive search, navigation and accessibility.

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Prototyping

What about Artificial Intelligence?

In 2025, it's impossible to plan forward-thinking user experiences without considering the impact of Artificial Intelligence, or "AI" ...

I have recently learned to create and train AI chat agents to interact with humans and address their questions in my client's products and web sites. The chat on the bottom right of this very website is just one example. Like most of us I'm learning more about AI capabilities and practical uses every day!

"John helped us build a chat bot that can answer most online questions from new customer leads."

-David G

My AI experiences include but are not limited to:

• IBM WatsonX Assistant (AI chat agent)

• Intercom Suite (help stack / AI chat bot solution)

• Improving AI Agent answers with content/knowledge base management

• Workflow routing (e.g. to articles vs live human help)