UX, AI & Product Consulting

My Philosophy

User Experiences can reach their potential with a team who is managed by a leader that:

1. Demonstrates a high commitment to UX Maturity by researching & identifying human needs before designing solutions. This can be achieved with thorough discovery-phase research with Product Managers and Business Analysts.

2. Continues to validate or disprove research outcomes by exploring possible* ideas that address those needs. Rinse and repeat until highly efficient workflows and needle-moving experiences have been identified at a high level of quantitative confidence. Leveraging prototypes for usability testing can help achieve these goals.

3. Works closely with their development team to finalize design & requirements specifications- and staying on board to help with testing, and ensure the intended Interaction Design meets maximum accessibility and usability standards.

   *No significant development effort should take place until it is proven that current processes (not just design) can be greatly improved.

UX Research

Request a password to see examples of In-depth studies to understand user needs and behaviors.

Request a password to see examples of interactive models that help visualize interactions effectively.

Usability Testing

Request a password to see examples of how I evaluating designs through user feedback & metrics.

Information Architecture

Request a password to see how I structure user flows and content for intuitive search, navigation and accessibility.

Prototyping

Work Samples

Please contact me for a password to see work samples in these areas of specialization where I can help your organization:

What about Artificial Intelligence?

In 2025, it's impossible to plan forward-thinking user experiences without considering the impact of Artificial Intelligence, or "AI" ...

I have recently learned to create and train AI chat agents to interact with humans and address their questions in my client's products and web sites. The chat on the bottom right of this very website is just one example. Like most of us I'm learning more about AI capabilities and practical uses every day!

"John helped us build a chat bot that can answer most online questions from new customer leads."

-David G

My AI experiences include but are not limited to:

• Configuring Microsoft Azure for LLM resource deployment and usage in javascript functions

• IBM WatsonX Assistant (AI chat agent) workflow setup

• Intercom Suite (help stack / AI chat bot solution)

• Improving AI Agent answers with content/knowledge base management

• Workflow routing (e.g. to articles vs live human help)