Artificial Intelligence

What about AI ?

In 2025, it's impossible to plan forward-thinking user experiences without considering the impact of Artificial Intelligence, or "AI" ...

I have recently learned to create and train AI chat agents to interact with humans and address their questions in my client's products and web sites. The chat on the bottom right of this very website is just one example. Like most of us I'm learning more about AI capabilities and practical uses every day!

"John helped us build a chat bot that can answer most online questions from new customer leads."

-David G

My AI experiences include but are not limited to:

• Configuring Microsoft Azure for LLM resource deployment and usage in javascript functions

• IBM WatsonX Assistant (AI chat agent) workflow setup

• Intercom Suite (help stack / AI chat bot solution)

• Improving AI Agent answers with content/knowledge base management

• Workflow routing (e.g. to articles vs live human help)